Axminster Property Ltd Complaints Procedure

At Axminster Property Ltd we endeavour to provide the highest levels of service. We do however recognise that on occasions things do not go according to plan and in such instances we operate an in house complaints procedure so that our clients may inform us of any issues they have experienced.

In the first instance, you should contact the company Manager Kelly Apps:

Axminster Property Ltd

Unit 1, Whitty Court, Weycroft Avenue, Axminster, Devon, EX13 5HU

Email: kelly.apps@axminsterproperty.co.uk 

If your complaint cannot be resolved at this level then please send your complaint in writing to the following:

Mr Ian Styles

Director

Axminster Property Ltd

Unit 1, Whitty Court, Weycroft Avenue, Axminster, Devon, EX13 5HU

Email: ian.styles@axminsterproperty.co.uk

We will acknowledge receipt of your written complaint within 5 working days, and advise you who will be investigating your complaint.

Within a further 21 days the complaint handler will write to you to inform you of the outcome of the investigation into your complaint and to let you know what (if any) actions have been or will be taken. If a longer period is required to consider your complaint you will be notified in writing with a revised timescale.

If you are happy with the outcome of our investigation, the matter will conclude. However, if we cannot agree on how to resolve the complaint then you have the final stage opportunity to refer it to the independent redress mechanisms scheme below:

The Property Redress Scheme
Premier House

1st Floor Elstree Way

Borehamwood, Hertfordshire, WD6 1JH

TEL: 03333219418 Email: info@theprs.co.uk

Our membership number is: PRS013728

You must refer your complaint to the Redress Scheme within six months of our final outcome letter.

[Policy reviewed January 2022]